Cancellation and Refund Policy
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Cancellation and Refund Policy

Refund Policy

Returns, Refund, and Exchange Policy

We hope you love our teas as much as we do, but if you aren’t thrilled with your purchase, we will be happy to assist you in any way we can.

Cancellations

The cancellation will only be initiated if we receive a request via email from you within one hour of placing the order or before your order has been dispatched.
Note: Pre-paid orders are not eligible for a refund on cancellation. In case you wish to modify or cancel a prepaid order, a credit voucher equivalent to the amount will be issued, which you can use against future orders.

Returns (If Applicable)

Our policy lasts 7 days. Beyond 7 days of your order, unfortunately, we will not be able to offer you a refund or exchange.

We accept returns only under the following circumstances:

  1. Incorrect Product: If you have received a product that is different from what you had ordered, you need to notify us via email within 24 hours. This will help us process your application for returns. (To be eligible for a return, your item must be unused and in the same condition that you received it.)
  2. Damaged Product: If the product is damaged, you can email us directly regarding the same within 24 hours. (Please attach photo proof to help us process the return application more efficiently.)

Shipping Address for Return Products:
1st Floor, 81, Shiv Colony, Dr. Habib Marg, Vaishali Nagar, Jaipur-302021 (Rajasthan) INDIA

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the refund is applicable and approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within 15 days.

Late or Missing Refunds (If Applicable)

If you haven’t received a refund yet:

  1. Please check your bank account again.
  2. Contact your credit card company, as it may take some time before your refund is officially posted.
  3. If you’ve done all of this and it has been more than 15 days and you still haven’t received your refund, please contact us at help@leafboxteas.com.

Sale/Discounted Items (If Applicable)

Only regular-priced items may be refunded. Unfortunately, items on sale/discount cannot be refunded or exchanged.

Exchanges (If Applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at help@leafboxteas.com and send your item to:

1st Floor, 81, Shiv Colony, Dr. Habib Marg, Vaishali Nagar, Jaipur-302021 (Rajasthan) INDIA

Note: There is no exchange available on sale/discounted items.